This is Jenny. She is head of our customer service department. When you call us toll free during business hours here at HotTubWorks, a real person like Jenny will take your call (no "press one for phone hell" stuff). Call 1.800.770.0292, Monday-Friday, 8AM-5PM, Pacific Time (actually, we wish we could be here all the time for you, but, hey, we've got a life too).