You guys Rock! I got my hot tub cover and got it on, it looks fabulous! We always get our chemicals in a timely manner, so decided to try to get a cover online as well. Your company is the best! Thanks for everything, KO

I got my new cover today and it fits...Perfectly !!!! Spent all morning cleaning the tub then got the cover this afternoon. Now my 22 year old Hot Springs Hot Tub looks almost brand new !!!
Thanks again
TS

Alea...

I just wanted you to know that we received our SPA cover and Friday and we absolutely love it! It's even better than we'd expected.

Thank you for everything ... we'll be sure to pass along your business card to our friends and neighbors!

Thanks again.
BB & JB

Dear Danny,
Our Hot Tub Cover arrived and it's even nicer than what we thought it would be. I want to take the time to let you know that it has been a pleasure working with you and your company. I'll save your address and if any of our friends are in the market for a cover I'll give them your number, thank you for all your help and your concerns. The delivery company you used was outstanding...While on our vacation my husband injured his right shoulder and is unable to lift anything with his right arm. This delivery man his name is 'Jim Brown' opened the cover put in on our hot tub and hauled the old one away for us. This has been one of the very nicest purchasing experience that we've ever had...Again thank you so much.
KW

The cover arrived late yesterday and I installed it this morning. It is a perfect fit and the quality is outstanding. Thank you for your work and express my thanks to your employees. Great Job!

Let me start by saying.......Hello!!!!!!! Good old fashioned quality just arrived at my door!!!!!

The hot tub cover arrived in immaculate condition. The box it was shipped in could easily be reused.....

The specifications were followed to a "T." Wow.....what a concept in this "throw it together" hope it fits world.

The driver was well within his window, polite, and above and beyond assured us of your company's integrity (should there be something less then suitable about the product) and then his promise to pick it up without delay.

Again........WOW!!

I am beyond sensitive about "online" ordering as I used to manage an online store. Thought I would share some of the kudos that used to make my day!!

Cheers!

DE

not a question. i recently bought a spa cover from you. i had been looking on line for a month with no luck, then i found your site. found the cover i wanted, ordered it ,got it a couple weeks later. the quality is outstanding, the fit is perfect, thanks. never expected such good service.
d

I just want to say THANK YOU for such a great buying experience. Your customer service team is top notch and the quality of my cover is excellent.
CA

Thank Lietta for the reply. The cover actually arrived later the day I made the request.

The follow up and response has been nothing short if incredible. I have never dealt with a company so responsive. And the other surprise is it fits perfectly. Not that I question your ability to make a cover correctly, but I sure doubt my ability to measure correctly.

Thank you once again and I will certainly pass the good word in dealing with Hot Tub Works.

Best regards,
CR

Customer Service,

I received my cover yesterday. It is everything I expected it to be and it fits perfectly. Thanks for all your help.

CA

Drake,

just wanted to let you know we received the cover July 22nd. The driver fooled us by not ringing the bell to let us know it had arrived, so we found 2 huge boxes outside at 6:00pm that night. The cover is on....it fits perfectly, and we're very happy.

It's always a risk using the internet for stuff, that it isn't as advertised, but in this case the cover is exactly as you described it.

You may certainly use us as a reference for any future customers.

CR

You people are terrific. Thank-you so much. Winter is closing in and my hot tub cover is two slabs of foam insulation. My damn inflatable cover sprung an inaccessible leak. I glad I found you on the internet. You were buried among poseurs. Thanks again, SA

I have dealt with a lot of companies over the years and I have to tell you that your company is "heads" above the rest. Thanks so much for making this experience so easy and for being so helpful when our "damaged" hot tub cover arrived. Thanks again!

CH

(pictures to follow once we figure out how to work all these cords that go to the darn camera!!!)

The Hot Tub cover is beautiful. The workmanship looks excellent. Thanks for being so prompt in sending it.
DL

To Whom It May Concern:
I received the hot tub cover and it was made exactly as I requested. I have had a very positive experience with your company and would not hesitate to recommend your company product to other people. I would especially like to commend your sales rep, Drake, for his efficiency in handling my request.
Again, thank you for the great service and product.
RH

A quick note to say thanks...
I originally ordered my Hot Tub cover from your organization hesitantly several weeks back. Well, I would certainly like to go on record with the following statement. The Hot Tub Cover I received was not exactly what I anticipated... it far exceeded my expectations. The overall construction, as well as the quality and price, were much more than I had even hoped for. I got a quality deal at a very resonable price. Thank you for a job well done. I would certainly recommend your services/merchandise to anyone.
KK

Dear Sir/Madam,
In a world today where people are more apt to criticize than give positive feedback, I wanted to say thank you and recognize your company for my recent order.
This morning I received the cover I had ordered from you. I wanted to write and say how pleased I am with the cover and shipping. I was first hesitant about ordering a cover blindly from an internet site, but from the start of placing the order to receiving confirmation and then your representatives following up regarding a question. I was immediately put at ease.
As I stated earlier, I received my cover today and am very impressed and satisfied with the quality and workmanship. This cover was very well priced and the quality is exceptional. So I wanted to say THANK YOU.. Your internet site is friendly, easy to use and your product exceptional.
I priced out a replacement cover from my local hot tub store where I purchased it and the price was ridiculous compared to ordering direct from you.
So again, THANK YOU.
RH

Dear HottubWorks:
regarding my cover i ordered, it arrived the other day and it fits like a glove!! it was the measuring instructions and video that did it. i was really worried it wouldn't fit and i would have to buy it again! thank you very much, you have an awesome store!

RG

Hi Lietta:

Just wanted to let you know the cover was delivered today and I opened it and laid it out on the old cover and it looks like a good fit.

Thanks for all your help and dealing with my persistent inquiries.
GM

Thank you for the Great Customer service. Everything fit perfect without any problems, I will be sure to let all my Friends know where to get Hot Tub cover in the future. Thanks Again....
JP

Just a note to tell you how much we enjoy the quality of the hot tub cover you sent to us. We will certainly reccomend you to our many friends .
BR

Received cover yesterday.
Checked fit today
The cover fits like a stopper on a thermos bottle.
It's really cool, NO...I mean hot.
Perfect fit
Great handles and hinge seal
Quality product
CG

Greetings,
I just wanted to let you know that my new spa cover is perfect. The size is exact and the fold is exactly as it should be.

Thank you so very much for your assistance in this.

Best regards,
NS

Good morning,

I can't tell you how thrilled we were when our new spa cover arrived in perfect condition yesterday. We had been a little hesitant to order from the an unknown company (to us) all the way out in CA, but our fears have been allayed. It fits perfectly, looks beautiful and is much more functional than the old ones without the slanted tops. Our spa is an older model so we have had several covers and this is by far the best. Thanks for the fast service and a great product at a fair price. Kudos for everybody including the delivery person who would not take a tip even though he went above and beyond his duty.

Regards,
MH

Great Service! We received our spa cover and it fit perfect. Looks great. Thank you so much for such a wonderful product. KH

I received my new hot tub cover and am extremely pleased. When ordering something like this you are never sure of the quality - this exceeds our expectations. Thank you for great service and product. We will definitely refer people to your site. JT

Hi!

I just wanted to let you know that I received my hot tub cover today (even a day early) and I love it! I was really nervous about it not fitting when it arrived, but it fits PERFECTLY thanks to your extremely helpful measuring tutorial. I am very pleased with your service, quality and very reasonable prices!!!

Thank you so much!

Sincerely,

TW

My spa cover is excellent, everything as promised or better.
Thanks, will recommend you whenever I can.

KW

Drake,

That sounds great. I really appreciate you all helping me out. You can bet that I will recommend hottubworks.com to everyone I know that uses spa supplies and I will also be a customer in the future. Thank you again.

JR

I FOUND YOUR SITE VERY EASY TO USE. EVERY QUESTION I HAD WAS EXPLAINED. YOU PRODUCT LOOKS TO BE TOP OF THE LINE. I AM CONFIDENT ABOUT YOUR COMPANY AND THAT IS WHY I CHO0SE TO PURCHASE FROM YOU . CAN'T WAIT TO SEE THE COVER.THANK YOU. AJ

Alea,
Just wanted you to know I received the cover today, installed it and it looks great! Thanks for all the help with the ordering, template, etc. I will be sure to recommend you guys to anyone I know with a hot tub!

Have a great holiday!

KH

Received my hot tub cover, Absolute perfect fit and great craftsmanship. Well pleased. Thanks again for all your help. LD

We rec'd our hot tub cover and installed it this weekend. I wanted to thank you so much! It is absolutely fabulous!!!!!

AH

Thank you !Came in just in time. Looks like a great job. I have made a few covers my self and they are not easy to sew. Also hard to repair. It fills like it is stouter than all get out…. ((Once again)) Thank you.

We ordered a hot tub cover with a gas shock lifter in April of 2008…it is now installed and it is the best thing ever! It is easy to lift and close the cover and we use our hot tub much, much more than we ever have!
Thanks,

MW

To Whom It May Concern:

My hot tub cover arrived today! It is absolutely wonderful! The fit is great, it's light weight and the color is fabulous! I just wanted to thank you and let you know how happy I have been with your company so far. Your response to any questions I've had were prompt & helpful.

Thank you!

Sincerly,

VS

To Whom It May Concern:

My hot tub cover arrived today! It is absolutely wonderful! The fit is great, it's light weight and the color is fabulous! I just wanted to thank you and let you know how happy I have been with your company so far. Your response to any questions I've had were prompt & helpful.

Thank you!

Sincerly,

VS

I recieved my cover and impressed with the quality of materials and workmanship. Thank you for the good service and product.

Hello,

Just wanted to say "thanks" for a good internet experience and that we are very pleased with the quality of the spa cover we purchased from you. It fits like a glove. Much nicer than others we have purchased on-line ----it may be a while before we need another cover, but when we do, we'll be back to see you.

Thanks again,

The Greenwells

Our new hot tub cover arrived about a week ago and I wanted to let you know how thrilled we are! The fit is perfect thanks to your website. We found it to be very "user friendly"! I researched many spa dealers on the web but felt the most comfortable with yours. I feel I made the right choice. Thanks for a great product at a great price!

DW

Our Spa Cover Fits perfectly and it came much faster than anticipated. It is always nerve racking to buy something of this nature online and we were very plaesed to receive our spa cover and realize we made a good purchase. It is lightweight, yet the quality is great. We would be happy to reccomend your site to our friends.
Thank you.
Sincerely,
P & K - Saugerties, NY

We are very happy with our new hot tub cover!

Thanks for the wonderful service.

B & P

Part of why I ordered from you, this morning after checking 10 - 15 other online spa cover companies, was your website's emphasis on customer service. Your service during this afternoon's call to change my order:....... PRICELESS!
Thanks....dan k.

Hi - we just wanted to let you know how very happy we are with our new hot tub cover that we purchased from you.  It is beautiful and so well made.  Your employees were so helpful when I called - thank you so much.  The cover arrived while we were vacationing so we have only been using it since Friday, but we can tell already how it is working so much better than our old one ever did at keeping the heat in.  Our electric bill was out of sight - at least $50 per month.  Again, thank you.  B. and R.M., Wabeno, Wisconsin

I have my cover and it fits GREAT! Thanks for the communication and follow up. Tell the folks in production they did a good job and I will tell others about your service. 
Thanks Again.

Just a note to tell you how pleased my husband and I are with your hot tub cover.  We like it better than the original cover that was on the hot tub.  Thank you for a great product.  We kept your information and will remember your company for further hot tub purchases.  Sincerely, S. and T.K.

Thank you for the hot tub cover, it fits perfect and the color is
good.  I would recomend your co. to my friends.  Sincerely, N.J.C.

I just wanted to say thank you for a great cover. It fit perfectly and is great quality. I will definitely recommend you to anyone needing a cover.

M.W., 2007

My spa cover arrived yesterday and it's more than just a perfect fit. It covers the spa much more snug than the original cover and the excellent quality really surprised me for the price. I shopped local spa dealers before placing my order with you and they were all $100 to $200 higher and they said it would take 10 to 14 weeks to get it. I'll be sure to recommend you and plan on visiting back to your website for any other parts or supplies I may need.Thanks
T.T., 2007

I've been meaning to write and thank you and tell you how pleased I am with the entire process for my new hot tub cover.

It is absolutely way better than the original one that came with the tub. It's lighter, is better made, and fits great. It shipped faster than originally estimated (which is always a good thing). Even down to the local delivery company and people that handled my order; those guys were great and in communication with me all the way.

It was an extremely easy and pleasant experience and I just wanted to let you know.
Thanks again,
K.D., 2007

Got the top. Very nice, good service, a happy customer !
Thanks,
Anonymous, 2007

Cover received and all is well. You folks are the greatest! Thanks again, M.S. :)

The cover has arrived and it is perfect. I will recommend you to whoever needs a new cover for their tub. It has been great dealing with you.
Thanks again,
B., 2007

I just wanted to let you know that we are received our Hot Tub cover today and couldn\'t be more thrilled. It\'s the perfect size and in great condition. We love the color we chose. Thank you for your service. It\'s nice to have a new cover, one that is not completely water logged and took two strong adults to lift. Thanks again
J., 2007

Hey Guys, We received our cover and are really pleased with the fit, Quality and overall appearance. We\'ll let all of our friends know where we bought it. Once again thanks
D. & K., 2007

I recieved my hottub cover and it is excellent! The cover fits like a glove and everything is as specified.
J., 2007

Dear Hottubworks
I just recieved my cover....it fit like a glove. Thank you for your professional work. I will recommend you to my friends.
Thank again.
C., 2007

Hello
Recieved the hot tub cover a couple of days ago...looks and fits great !!! Thanks for the good job
B., 2007

Hi , I'm Roger from Rhode Island..... I ordered a spa cover from you about a month ago . It came a few days ago , after the first day, I was very impressed with the way it sealed around the top of the tub. The original never sealed this good. It fits life a glove, and i'll be writing a letter to you all after i have used it for a while , Keep up the good work , you have a fine product .Thanks again,
-R. 2007

I would like to take this opportunity to let you know how completely satisfied we are with the hot tub cover we ordered. The cover measurements were not accurate when my husband measured and the customer service department contacted us by phone and email. I was pleased with the fact that you attempted all ways to contact us. When you said it would be shipped, it was. When you said it would be delivered, it was. The constant communication by e-mail was greatly appreciated. Our cover was delivered to my husbands work, on time and without incident. The packaging was great and the cover itself was beautiful. It was exactly what we ordered and exactly how we pictured it. Ordering online you never know what you might get especially when ordering from someone for the first time. We are very pleased with the overall quality of the product and the price was unbeatable. Our cost was $200 less with a few additions than any cover we could find in our area.

Thank you again for a quality product and service. We will be sure to tell other hot tub owners about your site and products.
- BF, 2007

WANTED TO DROP YOU A LINE AND TO SAY THANK YOU FOR OUR COVER. IT ARRIVED YESTERDAY AND FIT JUST GREAT.
THANK YOU SO MUCH!
SINCERELY,
SC, 2006

just thought that I would let you know that my new cover that you made for me is JUST PERFECT!

I don't know if you ever get much feed back regarding your service, ,,,,,,,,,,,,,so tonight as I went to uncover the tub,and I was thinking to myself,how light the cover was I need to let those people know what a wonderful cover they made for me.

I have already passed the word along, keep up the good work.

Sincerely,
RH, 2006

Just to let you know, my cover arrived yesterday. The fit and fold are perfect.

Thanks for your excellent support and service.

FK, 2006

Hi my name is Mick B. I recently purchased a cover from you and want to thank you . It couldn't have fit better the workmanship was great . it also got here several day before I expected it will recommend you to some friends
Thanks again,
M, 2006

WE HAVE RECIEVED OUR SPA COVER AND WE LOVE IT THANK U SO MUCH .
DS July, 2006

Just a note to let you know how very pleased I am with your service. We will do things again.
Sincerely,
GT, 2006

Cover was delivered 7-14, filter received earlier. Color and size were correct, works perfectly. Will recommend your company.Thanks for honest and fast service.
DS, 2006

Dear Jerry, and all Hot Tub Works employees
I recieved my Hot tub cover on the evening of the 6th of July
Thank you for an excentlent job, It fit perfectly. I see there is a lot of quality put into the manufacturing of the cover. I will be pleased to recomend your company.
SN, 2006

Thank you, Thank you, For a great job on my spa cover that I just received .Make sure to tell all that was involved. I will tell all my friends around that have tubs and need a new cover where to contact you folks. Thanks again,
JT, 2006

Thank you so much for our hot tub cover. It arrived today. We couldn't be more pleased! We have a friend who will probably be ordering soon. I was a little afraid of ordering over the internet, but your company is the best. Thanks again so much.
KS, 2006

Hello, I just wanted to send a quick note to let you know it was a pleasure doing business with your company. We received everything and it was just as you advertised and the measurements were just perfect. Your staff was very friendly and helpful. We will not hesitate to do business again in the future with your company.

A very satisfied customer,
SZ, 2006

When I found your company on-line and bought my cover I wondered what kind of quality cover I would be getting. Please tell the rest of your potential customers to rest easy. It is every bit,and probably better, as good as my original cover. I appreciate the service.
HF, 2006

I just wanted to let you know, that the Spa Cover I bought from you. Fit's perfectly. I did not realize how much energy I was losing with my old cover. I have noticed that the heater/pump does not come on as much as it use too.
Thanks Again
DW, 2006

Received the Cover. Looks great, fits perfect. Thanks!!!!!
GC, 2006

Hey, Just got mt hot tub cover, wow it's even better than I thought it would be. It's perfect fit and color. It's nice to know that there are still people who take pride in their work and deliver what they promise. Thanks guys!! PT, 2006

I just received the spa cover that I ordered, and I had to write you to thank you for the way you handled my order. I had tried three different stores locally. It felt like selling me a cover was the last thing they wanted to do. Out of desperation, I looked on the internet. Your web site was terrific and easy to navigate. The ordering was really painless with all of the special explanation windows that stepped me through the process. It was also nice to get email updates on the shipping status. Anyway, I can't imagine having a better experience in buying a spa cover. (And it looks great too!) Thanks again.
TB, 2006

just wanted you to know that I have received the spa cover that i ordered from you. It is perfect.
It has been a pleasure dealing with you and the way you handled the transaction from the order placement to the tracking and the extra phone calls about the delivery date was excellent. If I know of anyone that needs a cover I will direct them to your company.
Thank You

TC, 2006

Thanks....I am very pleased with the quality of the cover!!!
DS, March-2006

We receved our cover and we LOVE IT! It's exactly the color we expected, the fit was perfect and it looks great. Thanks to eveyone for making this "custom" transaction work out so well! I was trying to aviod buying on line because I figued something was bound to go wrong...but nothing did. In fact, my expectations are exceeded. You commuicated eveything to me correctly and made me feel like I was in good hands! The delivery company was super nice too. They called me and helped me work through the details of delivering when I wasn't home. And, besides fitting and looking good-the cover is incredibly lightweight. A big improvement from our last cover that I could even lift by myself! I'll be sure to recommend you to my friends and family.
Happy Holidays!
CL, 2006

arrived today---fixs PERFECT!!!!! thank you sooooo much!!! if you ever need any testimonials--let me know!!
EA, 2006

Just had to tell you guys,
I received my hot tub cover today and it is terrrrrrific.
You do a great job of delivery, packaging and quality of product. A fantastic value!
I am very impressed and will gladly recommend your product whenever I can.
Thanks a Lot.
Regards,
JK, 2006

Received my order to day. It's a perfect fit. It's a nice quality product. I hope to do business with you in the future.
MD, 2006

By the way, everything went so well with the order I forgot to say thank you. It is unusual in the internet and email world that customer service such as your's excels.

The cover was better than I expected. Great!
Your emails regarding delivery were more than I expected. Great!
The price was certainly at or below market. Again, great!
Instructions on what and how to measure were simple and easy to understand. It appears you actually have well paid American employees answering your phone, not some underpaid phone center located in India.

Again, it was a pleasure doing business with you. I will definitely refer business your way.
CT, 2006

Dear HotTubWorks,
Thank you for the great hot tub cover. It is so beautiful that it add so much to our backyard.

We had another cover for our odd sized hot tub that was very difficult to move and it never really fit our hot tub. We also paid $200.00 more than the one we purchased from you. The one that you made for us was very well priced and it is so easy to take on and off. We will get so much more use out of our hot tub because the cover you made is so perfect! The design you made is not something that I though about before.
Thanks so much for the fast and efficient service. I don't think I will need your company in the near future because this cover will last a long time, but I will definitely tell my friends about your company. Your service, product, and your prices are the best.
KZ, 2006

I just want all of you at Hot Tub Works to know that my cover arrived and the shipper was courteous and helpful. The cover fits perfectly and the color was as advertised. This was a painless and rewarding experience and I would buy from your company again.
Thank you.
PD, 2006

I WANT TO LET YOU KNOW HOW PLEASED I AM WITH YOUR SERVICE, AND PRODUCT. I WAS CALLED BY THE COMMON CARRIER, TO LET ME KNOW THAT I NEEDED TO PUT A NOTE ON MY FRONT DOOR TO LET THE DELIVERY COMPANY KNOW THAT I WANTED THE HOT TUB COVER DELIVERED TO THE BACK OF THE HOUSE. THEY DID JUST THAT. I GOT HOME FROM WORK AND UNCOVERED THE TUB COVER AND EXCITEDLY PLACED IT ON MY HOT TUB, PRAYING THAT I HAD MEASURED RIGHT, AND THAT THIS WOULD FIT! AND IT FIT PERFECTLY! I AM SO HAPPY WITH THE WAY IT FITS! IT IS CUSTOM FITTED. THE QUALITY IS GOOD TOO. YOUR COVER'S QUALITY, AND THE SERVICE I RECEIVED FROM YOU, THE E-MAILS KEEPING ME UP TO DATE, AND YOUR OVERALL EASINESS ON ORDERING, WAS A WONDERFUL EXPERIENCE. I HAVE NEVER ORDERED ANYTHING OVER THE INTERNET, AND I WAS VERY SCARED! BUT YOU MADE IT A GOOD EXPERIENCE FOR ME. THANK YOU VERY MUCH FOR EVERYTHING. I CERTAINLY PLAN ON ORDERING MORE SUPPLES FROM YOU IN THE FUTURE. YOUR COMPANY'S EXPERTISE IS ONE TO BE PROUD OF. AGAIN, THANK YOU!
DB, 2006

When things don't go as planned we do our best to fix it...

To whom it may concern,

i can not believe the EXCELLENT customer service i received from your company today!!! i ordered a cover from my hot tub, received it with a hole in it. i called the shipping company, they instructed my to call you, take pictures, email them, use the cover until a new one arrives. i called your customer service who said the exact same thing. he asked that i email the picture to him. i will use your company any time i can and will tell others about you and encourage them to use you as well. i deal with the public everyday and hear many things people do wrong. when someone does such a fantastic job, i believe that a company should also hear that. thank you again for the great customer service.

SM, 2008 Dear Hottubworks

I wish to thank you for you prompt action on the delivery of my damaged hot tub cover. Not only have you been helpful in this regard, but each time I call with a request or question, your staff is extremely pleasant and helpful. While other companies just want to sell you their products, hottubworks gives helpful advise on how to keep the same products in good working order longer.

I feel like I am talking to someone in my own small town. I have, and continue to recommend hottubworks to everyone I know who has a home spa. We are at least 75-100 miles from a dealer and the internet is better than being at a dealer with hottubworks

CN, 2006


I just wanted to thank you and your entire company for a satisfied customer. You folks took a bad situation and made it right and did it professionally. I just installed the second version of insert for my hot tub cover where a metal plate is mounted and it works great. I am hoping the cover will hold as you promise, as I am in Chicago and it can get a bit cold. Often people complain about a matter and never tell the good things that happen. Hot tub works pulled together and worked my issues as a team and took ownership of some mishaps. Hope you all have a cheerful Christmas and Happy New Year.
DG, 2006